Every holiday let management company operates a little differently. Below we have highlighted some of our most frequently asked questions from both owners and guests and our answers. If you can’t find the answer to a question you are looking for please do get in touch. You can call us at 01273 640281 or write to us at [email protected]. We aim to get back to you as soon as possible!
FAQ’s for Guests
What hours are you open and how can we contact you?
We are open 8am – 6pm Monday to Friday and 9am – 4pm on Saturdays. Our office number is 01273 640281 and we can also be reached via email at [email protected].
Do we have to bring our own sheets and towels?
All of our homes come with a full set of sheets and towels for you to use so you do not need to bring your own. If you are staying near the beach, we do recommend that you pack a beach towel as these are not always available in our holiday lets.
Do we have to bring our own amenities?
We do provide a starter pack of amenities so that you don’t have to worry about heading to the shops upon arrival. This pack includes toilet paper, dish soap, hand soap, bin liner, shampoo and conditioner. If you are staying longer than a couple of days, we have located the nearest shop to your holiday let. These locations can be found in the tablet provided at the property.
Can we check in early or check out late?
We will do what we can to accommodate you for an early check-in or late check-out at your chosen property though this may not always be available. If you would like to make a request for an early check-in or a late check-out then you can do so by sending us an email at [email protected] or submit the late check-out request through the tablet at the property.
What do we need to do before check out?
We want to make your check out process as simple as we can. Before you check out, please make sure that all the windows and doors are closed and locked, furniture is moved back to its original position and the rubbish is taken to the designated bins.
Arundel, the quaint countryside town that is not short on heritage or stunning scenery. Arundel is not only full of tranquil cottages and gorgeous greenery, it is also home to Arundel Castle, gardens & Arundel Cathedral.
Bosham is a charming village located in the Chichester. This village overlooks the tranquil waters of Chichester Harbour. Bosham is known for its picturesque quay, ancient church, and historic buildings, which add to its charm.
Bracklesham is a charming and peaceful village, known for its stunning beach and natural beauty. Bracklesham is a village located in the South of England, just a few miles west of the town of Chichester.
Brighton is eclectic, colourful, inclusive and certainly full of life! If you’re looking for a vibrant atmosphere, some of the best restaurants and pubs (approximately 900 to choose from!) and landmarks rich in history, then Brighton is the place for you.
Chichester is another Sussex gem. Full to the brim of history and charm, this city is definitely worth exploring. This Georgian city dates back as far as Roman times, over 1900 years ago. Much of its Roman heritage has been well preserved and can be seen on your visit to Chichester.
Ditchling really is the quintessential Sussex village with a wonderfully welcoming community. Whether you’re a seasoned hiker or cyclist, or looking for a romantic rural getaway for two, Ditchling is full of places to enjoy, from history to dining, to walks and shopping.
East Preston is home to some beautiful properties and beaches and really has that cosy and quaint small village feel. East Preston is also rich in history, culture and scenery, making it a truly special contender for your UK staycation.
The picturesque village of Emsworth is located in Chichester and is known for its charming historic buildings. Emsworth boasts a thriving arts scene, with galleries, music venues, and theatrical productions throughout the year.
Goodwood estate is located in Chichester and is a truly stunning property located on equally gorgeous grounds. Goodwood is famous for their array of summer events, some of which include the races, festival of speed and the revival.
Hove is often considered as more refined and quieter than its counterpart, Brighton. Whether you’re staying in Hove for a luxurious seaside weekend, a romantic special occasion celebration, or taking your family away for a cultural city break; Hove has something for every age and personality.
Kemptown is renowned for its creative, colourful and friendly community spirit. Independent and artisan shops are a plenty in Kemptown, yet Brighton’s city centre is also just a 5-10-minute stroll along the promenade.
Lewes is situated in a picturesque South East England, surrounded by the South Downs National Park. The town is known for its rich history and cultural heritage and vibrant arts scene, with several art galleries, theatres and music venues.
Whether you’re looking for sandy beaches, a romantic weekend, or taking the kids to enjoy some water sports; West Wittering, situated in Chichester, could well be the perfect place for you. This village, although small, is home to one of Britain’s most gorgeous sandy beaches
From its glorious palm-fringed coastline with pop-up bars, woodfired pizza vans, coffee stands and a wealth of restaurants with rave reviews, don’t miss the stunning Regency and Deco architecture lining the promenade of Worthing.
Free technology added to your property when you join us
At Simple Getaway, we’re always on the lookout for the latest technology to streamline your holiday let. We will install any gadgets or technology upgrades to ensure your property runs smoothly and is as secure as possible.
Here are just some of the latest technologies we can integrate into your properties, some of which are included when you list your holiday let with us. Give us a call to find out more!
Smart Locks
Smart Locks are by far, one of the most useful technologies on the market for holiday lets. They are the safest and most reliable method of securing your property for both guests and owners. Some of the benefits of using smart locks include:
Efficient & cost-effective Smart locks remove the need for physical keys, removing any chance of keys being lost, having to change the locks, or re-cutting new keys. This saves time, hassle and money.
Simple and more secure Automatically generates unique codes for each guest check-in, denying access once the guest checks out. Your guests can arrive any time after check-in, enter their code, and let themselves in. It’s that simple!
Trackable Smart Locks also keep a log of which codes are used to enter and exit your property, in case of any issues.
Adaptable to suit your needs They also create unique codes for cleaning and maintenance teams, giving them access to the property which can be retracted once they stop working on your property. If you have your own guests staying at the property, either give them your own master code (at your discretion), or we can generate an additional code for them.
Want some expert insights into smart locks? Read our MD’s Sophie’s interview with RemoteLock and learn more about her approach to smart security and property management efficiency.
Smart Tablets
Our holiday lets offer smart tablets for guests to use. These tablets contain information including:
Instructions on how to operate appliances in your home
At Simple Getaway, we ensure properties are meticulously maintained and cleaned to the highest standards. From regular check-ins to routine maintenance and top technology, we make sure that your property is being looked after.
Video: Frequently Asked Questions
Here is some information on our processes when it comes to our rental property cleaning and maintenance services. If you have any queries please call us on 01273 640281 or write to us at [email protected]. We aim to get back to you as soon as possible!
No cleaning fees for property owners
We do not charge our owners a cleaning fee for our guest stays.
The cleaning fee we charge is a pass-through cost from the guest directly to our cleaning team.
We will arrange for your property to be cleaned thoroughly after each guest and will pay our cleaning team directly.
As an owner, you are not responsible for the cleaning unless you stay at your holiday let.
Laundry services included
We will launder the sheets and towels used by guests at your property after each stay so they will be clean for each new arrival.
Regular maintenance throughout the year
We have a regular property maintenance service to ensure your property is taken care of regularly throughout the year. However, when maintenance issues arise outside of these times, we will employ our maintenance service on an hourly basis.
Should you have any additional requests for maintenance, we would be happy to take care of this on your behalf.
Styling and furnishing support
If you need help furnishing or decorating your property, we can also help. Our team is qualified in interior design and would be happy to help in furnishing your property. We have had some excellent experience in furnishing many holiday lets for our clients in the past and know exactly what works best for a holiday let.
Sustainable & eco cleaning products
We want to make sure your property is squeaky clean and kind to the planet too, that’s why we use sustainable and eco-products that don’t compromise in quality but get the job done to the highest standards.
We use the latest market insight technology to maximise returns
Personal experience managing and marketing holiday lets – we truly know what works!
Meticulous attention to detail
Excellent, professional photography
Interior design and staging services available
How we market your property:
Smart pricing adapted to maximise revenue
At Simple Getaway, our unique software allows us to know exactly what the nightly price of your holiday let should be advertised for, at any given time. Our dynamic pricing system means we automatically update holiday let pricing dependent on demand and any local events.
In the Sussex rental property market, demand varies depending on the time of year. National holidays, Spring and Summer tend to be busier than cooler months. This is why we make our pricing adaptable year-round.
When coming up with a pricing structure for your property, we utilise our experience, knowledge and industry data to ensure that we’re offering your holiday let at the optimum price. This will depend on location, property size and condition.
Curious to know what you should be making on your property? Call Simple Getaway today and we will provide you with a review and report of your holiday property and its potential.
Professional Photography
Attracting guests to your property is the first step to success. Photography is crucial; good photography can not only show potential guests what your holiday let looks like, but also how it feels.
Photography for holiday lets needs to accomplish two things:
To attract a potential guest to your listing. There is an abundance of holiday lets in Sussex and you have seconds to entice holiday goers in their search. This means your pictures need to be eye-catching to make potential guests stop scrolling.
Task two is to convince a potential guest that your listing is the right one for them. This is where it’s important to have images that allow people to really get a feel of your property, the vibe & atmosphere. Highlighting the best rooms and features is also crucial in persuading them to book.
State of the art styling & staging
Our interior design team will ensure your property is in tip-top condition ready to be photographed and marketed to the right audiences. We may even add staging items to make your property look as inviting as possible.
We hire professional interior photographers to get the very best shots of your home. Our photographers will highlight key and unique areas of your home whilst creating lifestyle shots to really get across the ambience of the property.
It’s imperative to get this stage right, which is why we include the cost of photography in your management fee when you list with us. We promise to market your home in the most attractive light possible.
Need some interior design help to furnish your property? Our experienced Design Team can help and advise on any styling questions you might have – we know what works best in your market.
Maximising your property’s exposure through multiple listing sites
Whilst Airbnb is undoubtedly the most popular holiday let site, guests still inquire via numerous channels, so it’s good practice to make sure you’re listed on as many sites as possible to spread your reach. We work with large and niche listing sites, including:
Airbnb
Booking.com
VRBO
Plum Guide
When you join Simple Getaway, your property will get listed on multiple listing sites, so your home can be found by more of your target audience. On top of this, unlike our competitors, we actually list your property on our website so that repeat guests can book direct with us, saving you and the guest hassle and money!
EXPERT INSIGHT: Remarkably, less than 15% of holiday lets in Sussex are listed on more than one listing site. At Simple Getaway, we receive 30% of our bookings through channels other than Airbnb, proving how effective listing your home on multiple sites can be!
Speak to us to see how we can maximise your reach, investment and success by advertising your property properly!
Do you need property management services for your Goodwood holiday let? Or do you need to find a place to stay nearby to explore? We can help with both!
Each of the holiday homes we manage brings its own charm, whether that be an old historic property, a seaside retreat or a modern city centre location, we make sure there is something interesting and that each home is meticulously taken care of. If you are a property owner and have a holiday property that you are looking to rent, Simple Getaway are here to help.
Not only do we provide our daily property management service, but we also ensure that your home is enabled with holiday let technology to ensure each guest stay at your holiday rental is seamless and your holiday cottage gets 5* reviews, each and every time.
Curious to know what you should be making on your property? Call Simple Getaway today and we will provide you with a review and report of your holiday property and its potential.
Simple Guide To Goodwood
Want to make the most of your stay in Goodwood? Read our Simple Guide for all the insider tips and local spots to visit. From horse racing to the famous Festival of Speed – we’ve got you covered!
Looking to get an idea of the type of properties we manage in Goodwood, or perhaps looking for a place to stay with friends and family? View our available properties below and give us a call today if you have any questions – we’d love to help!
Brighton is a buzzing city. With so many property management businesses though, it can be hard to choose one that you truly can trust. Our property management services are tailored specifically to property lets in Brighton; from cleaning and maintenance to photography and marketing. We take on your Brighton holiday property and all the daily property management so you experience a hassle-free source of income.
Curious to know what you should be making on your property? Call Simple Getaway today and we will provide you with a review and report of your holiday property and its potential.
How we work
When you first list a property online, there will be no reviews which could deter some guests from booking your home. Typically our property management team would expect your home to become established after 12-18 months. As such, it is our intention to develop a long-term relationship with our clients, where your holiday let goes from strength to strength over time.
Marketing is crucial in making sure that your holiday let is attractive to guests, particularly during the first year when the listing is in its infancy. We have three main steps to our marketing procedure:
First, we make sure that your photos outshine the competition. High-quality photos will attract a potential guest to your listing instead of others on the page.
Second, we make sure that your listing is located on multiple listing sites for maximum exposure to increase your potential guest pool.
Third, we utilise a dynamic pricing structure meaning that your price adjusts according to the time of year, local events or weekday vs weekend. It takes a lot of work but it means you’re your listing remains competitive throughout the year.
Simple Guide To Brighton
Brighton has maintained its popular destination city status for many years drawing visitors from across the country. With a great variety of eateries, independent shops, quirky cafes and iconic buildings, Brighton has something for everyone! Visiting Brighton soon? Read our Simple Guide for all the insider tips and local spots to visit. From historical landmarks to shopping spots – we’ve got you covered!
Looking to get an idea of the type of properties we manage in Brighton, or perhaps looking for a place to stay with friends and family? View our available properties below and give us a call today if you have any questions – we’d love to help!
We manage several of the best-performing properties in Arundel and know what it takes to get your property to its peak performance. Our full range of property management services are tailored specifically to property lets in Arundel; from cleaning and maintenance to photography and marketing. We take on your Arundel holiday property and all the daily property management so that you, the property owner, can rest assured you are in safe hands.
Why list your property with us?
Friendly, expert Team – available all year round
Upgraded security for all new properties
Free professional property photography
We use the latest marketing and technology to promote your property
Simple Guide To Arundel
As you drive near Arundel it is hard to ignore its enormous beauty. Two structures catch your eye as they gaze at one another on the hillside. Arundel Castle and Arundel Cathedral are two of the most monumental buildings in Sussex and they stand just a few hundred metres from one another on the hillside, overlooking the charming village of Arundel just below. From local events to outstanding heritage to discover, our Arundel Simple Guide has all the information you need to enjoy your stay in this beautiful charming village.
It is easy to see how Arundel is such a popular place to visit so why not start exploring? Give Simple Getaway a call today and discover the best place for you and your family and friends to stay and experience one of the most beautiful villages in Sussex. Our available properties are listed below:
We manage some of the best performing properties in West Sussex and we could do the same for you! Each of our holiday rentals goes through a projection review to determine exactly what your property should rent for based on real-time data on your competition. By using this process, we can ensure that your holiday cottage starts producing rental income from the start and performs at the top of the market year after year.
Not only that, but our management company comes well recommended with an excellent track record on online listing sites. Our consistent 5* reviews are a result of the beautiful homes that we manage and our friendly and dedicated property management team that look after them.
Are you a property owner and want to benefit from our expertise and property management? Give Simple Getaway a call today and find out what we can do for you.
Curious to know what you should be making on your property? Call Simple Getaway today and we will provide you with a review and report of your holiday property and its potential.
Simple Guide To Chichester
Often mentioned as one of the sunniest cities in the UK, the city of Chichester is full of history and charm and a place definitely worth exploring on a visit to Sussex. Whatever your interests, Chichester is full of places to enjoy, from history, to dining, to walks, to water, Chichester has it all. Read our recommendations of what to see, things to do and foodie spots not to miss!
Looking to get an idea of the type of properties we manage in Chichester, or perhaps looking for a place to stay with friends and family? View our available properties below and give us a call today if you have any questions – we’d love to help!
Already ready to book your holiday rental? Book direct with Simple Getaway and save the unnecessary fees on Airbnb and VRBO, we have the cheapest rate every time, guaranteed!
